Refund and Returns Policy

Overview

Our updated returns and refunds policy is designed to ensure a smooth and transparent process for our customers. This policy applies to purchases made within Canada.

Return Window: Returns are accepted within 34 days of purchase.

Condition of Products: Items must be new, unused, and in their original packaging to qualify for a return.

Exchanges: We do not accept exchanges. If a replacement is needed, you must return the defective product and place a new order.

Eligible Returns

Returns are accepted for both defective and non-defective products, provided they meet the following

Conditions:

The product is in its original condition.

A receipt or proof of purchase is provided.

Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods (e.g., food, flowers).

Intimate or sanitary goods.

Hazardous materials or flammable liquids/gases.

Gift cards, downloadable software, and some health/personal care items.

Partial Refunds

Partial refunds may be granted in the following

Cases:

Items showing obvious signs of use.

Opened CDs, DVDs, software, or similar products.

Items not in their original condition, damaged, or missing parts due to reasons outside our control.

Returns made after the 34-day window.

Fees and Processing

Restocking Fee: A 25% restocking fee will be deducted from your refund.

Return Shipping Costs: Customers are responsible for return shipping costs. These costs are non-refundable and will be deducted from the refund amount if applicable.

Refund Processing Time: Refunds will be processed within 83 days of receiving the returned item.

Refund Procedure

Once your return is received and inspected, you will receive an email notification regarding approval or rejection of your refund.

Approved refunds will be credited back to your original payment method.

Late or Missing Refunds

If you have not received your refund:

Recheck your bank account.

Contact your credit card company or bank as processing times vary.

If unresolved, contact us at {email address}.

Sale Items

Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Gifts

If the item was marked as a gift during purchase:

You will receive a gift credit upon return approval.

If not marked as a gift:

The refund will be issued to the original purchaser.

Shipping Returns

To return your product, mail it to: {physical address}. For high-value returns, consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee receipt of your returned item.

Contact Us

For questions related to returns or refunds, please contact us at {email address}